Rules, limits & safety

These limits are not negotiable — they keep travellers, shippers and Sanduku on the right side of customs.

50 lb per suitcase

Weighed at the office. Overweight parcels are split or refused.

$10,000 total value

Across all suitcases in one booking, to stay under customs thresholds.

ID-verified travellers

A passport or national ID is verified before a traveller can carry anything. SSN is only requested from US persons at contract signature.

Protected payment

Shipper pays upfront; traveller is paid only on confirmed delivery.

Frequently asked